Sometimes when the reporter tries to close an issue on Service Desk standard screen (without comments), the screen doesn't submit the form and it doesn't shows any error message.
The "close" transition doesn't have any validation in the workflow.
Hey @Marcos Sciarra
Could you provide some screenshots?
Is the reporter closing the ticket directly from the Portal?
Hi @Brittany Wispell,
The screen is the Portal standard screen.
There is not much to say on the screenshot because there is any error message shown on the screen. You hit the submit (accept or close) button and nothing happens.
The behaviour was shown several times on both Chrome and Safari browser (latest version, latest patch).
The problem occurs no matter if you add a comment or not.
There is some "Error 400" on the analysis console.
It is worth to mention that we are running in a SSL conection.
Having this issue too, found anything that solves it?
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