nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Workflow - Status doesn´t switch to "waiting on support"

Jan Waldecker

Hello community,

if a customer is answering to an Issue the Status doesn´t switch automatically from "Waiting on Customer" to "Waiting on Support".

Any ideas?

Best regards

René

Accepted answers

Jack Brickey

@Jan Waldecker, welcome to the Community. Please check your automation rules (project > project settings > automation). You should have something that looks like below Note the image is for cloud so your's will look different but ultimately you should have some rule for 'transition on comment'.

transition on comment.jpg

All comments

Jack Brickey

transition on comment.jpg

Jan Waldecker

@Jack BrickeyThanks a lot, that solved my problem.

Jack Brickey

@Jan Waldecker, glad it helped. Please consider accepting the answer.

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