Delete Customers that are not member of any JSD project

Question

While setting up our service desk, I have played around with various JSD projects. I also added some customers und users to some "initial" JSD project. The I deleted this JSD project.

Then I deleted the user from the user mangement (JIRA internal directory) and re-created the same user (using his email address as username).

Customer permission is set to "share within my organization".

When the user logs into the portal, he can select issues for the former organization of the deleted project (not finding any). But this organization is not part of the current JSD project and I cannot delete it.

Is there any fix for this problem? I do not find any access to customer maintenance for customers that are no longer member of any project.

TIA

Kai

Kai Bounin · Accepted Answer

OK I did it myself:

with the REST API I added the Organization to the current service desk project using

POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/organization

Then I could remove the user from this customer, the organization from the project (both using the normal service desk web interface) and finally delete the unused organization (via REST)

Problem solved, but this is really not state of the Art.

Atalssian if you read this, you should really improve this in near future.