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Cannot find space in linked confluence

Arbit Support

I'm trying to link our Jira Helpdesk on our server to the confluence space on the same server. However, even though I have added the application link to confluence and the application link to jira in confluence, Jira reports an error in finding the space.

The space is there and I can see the two applications are linked but they do not connect.

What to do ?

regards

Peter Nielsen

Accepted answers

All comments

Tarun Sapra

Hello @Arbit Support

What's the exact error and what do you see in the logs

unknown

You must activate anonimous access to your Confluence. And be careful, when you do it, you must be sure that all other spaces are not accesible by anonimous users.

Arbit Support

We only have one space..

I have tried activating the anonymous access. Jira no longer has problems communicating with confluence but still can't see the space.

Arbit Support

Nothing in the logs about the issue but here is a screendump of the error

Funny thing is that I have added the application link in jira to confluence and vice versa..

unknown

Check also thje anonymous permissions in that space, if there are no errors in the log, permissions usually are the cause

Arbit Support

Here is the thing..

I got it to work by allowing anonymous access but we are not interested in sharing our documentation with the world unless the world pays for it.

I can't believe that the system does not allow access to the knowledgebase unless the rest of the world has access too..

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