Restrict transition permission only to current agent assigned

Matúš Klaudíny

Hello, 

I am trying to find a better way how to allow only the assignee of the issue to perform any transition in my Service Desk Project workflow. What i am trying to achieve is that agents can't access these transitions between each others tickets to prevent missclicks. I know that I can use Condition such as (Current assignee is able to perform this action) on each transition of the workflow to fulfill this request, but I am looking for a better way than set 20 transitions manually - and that is through permission scheme. 

However when i've changed permission scheme from:


TRANSITION ISSUES: 

Administrators
Service Desk Team
Service Desk Customer - Portal Access

to

Administrators
Current Assignee 

JIRA shows up the error message that this configuration is impacting some core service desk functionalities - in which case I have no idea why is that or what is disruptive in this permission setup. Am i missing something? Is transition permission also linked to Create issue permission which prevents customers from performing create transition? Please let me know if there is something which I do not think of. 

Thanks

Petter Gonçalves

Hello Matúš,

The only thing that will not work on the permission you configured is that it must have the Service Desk Customer - Portal Access added to it, otherwise, your customers will not be able to transition issues back to your agents when they answer it.

Although the Administrator and the Service Desk Team can be ignored (You can dismiss the warning), the Customers permission is required to make your Service Desk project works fine. 

Please, let me know if it works for you with those permissions.