Particular users don't have permissions they suppose to have

Question

Users, who have full access to Global permissions do not appear in comments when I @Mention them.

Moreover, having full Tempo Account permissions these users are not allowed to see the Tempo timesheets and be a part of a new team.

Do you have any ideas why this may happen?

Thank you

Susanne Götz _Tempo_ · Answer

Hi Maria,

Can you please create an issue for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Regards,
Susanne

Maria Konareva · Answer

Hi @Susanne Götz _Tempo_,

I really appreciate your help.

The issue is that I can't add users being the Team lead.

In Jira I have all the necessary permissions. I wonder why some users are able to be added to the Team and the others - can't, considering that all the users have the same permissions.

Thanks

Maria Konareva · Answer

Hi @Vinu

Thank you for the answer.

Under "full global permissions", I mean that these users have admin access to all the sections under Global Permission settings. In spite of this, the access for some project parts is still limited and these users are still can't be @mentioned in comments doesn't work.

Please, let me know if you need more details or clarifications