How to use Insight "static" data for input in Jira projects

Question

We love using Jira for things it is not always meant for. Right now I am creating all our business impact analysis for Business Continuity in Insight. Very handy indeed as it links directly to our CMDB and we can see which applications are used for which critical business processes.

Now, we came up with the plan do link a Jira project voor business continuity. Basically, all critical activities are divided in to 4 hours, 8 hours, 1 day, 2 days etcAnd we want to start a basic task in the BCM project in case of a crisis, based on the objects that are critical at that time.  Is there an easy way to create the tasks based on a value in an object of does this require scripting? Thanks for thinking allong with me.

PJ Wysota · Answer

I would rather suggest using Workflow post-functions in combination with Automation for JIRA or Scheduler issue create. The whole process would look like:

1. You are manually creating Issue (or scheduling recurring issue based on some trigger in Scheduler/Automation for JIRA) with respective main Insight objects (having respective attributes in regards to criticality and timeframes)
2. Using WF post functions You can refer any depending (inbound or outbound) objects - pull them into Insight fields or pull their attributes into JIRA Custom Fields (e.g. text) - this give you a lot of flexibility in setting up triggers for further actions
3. Then You need to decide what to do:
- call new issue - using some add-on automating issues creation - use Insight variables - e.g. if specific objects and/or specific attributes apply - then raise an issue
- call subtask - as above
- send notification
- transition issue
- update objects in Insight etc.

Yinon Negev_v320j4 · Answer

Hi Judith.

We do have Insight Automation Action: Create a Jira Issue.

Depending on your Use Case - you can have the Automation Rule run periodically, or following an Object Created or Object Updated, and If this Object contains a certain Attribute Value (can also be a Boolean Type Attribute) - simply create a Jira Issue - according to some predefined properties like Project, Issue Type etc. where the Summary and Description are both supporting Placeholders - so you can include information from the Object itself in the Issue created.

Kind regards,

Yinon

Team Riada