Confluence is crashing after upgrade to 6.12.0

Question

Confluence Java process crashed with a segfault error.

# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00007f5a66b95325, pid=4511, tid=140026223408896
#
# JRE version: Java(TM) SE Runtime Environment (8.0_60-b27) (build 1.8.0_60-b27)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.60-b23 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# V  [libjvm.so+0x5c1325][thread 140026222356224 also had an error]
[thread 140026221303552 also had an error]
  G1ParScanThreadState::copy_to_survivor_space(InCSetState, oopDesc*, markOopDesc*)+0x45
#
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#

Anjali Pundru · Answer

I didn't happen right after the upgrade. Once it has lot of people using it we are seeing this behavior.

Davin Studer · Answer

Did the crash happen immediately after the upgrade? Or has it been working for a bit? Also do you have a backup made before the upgrade? If the system was stable prior to the upgrade and the crashing started happening immediately after I would restore your backup and regroup. If you don't have a backup I would engage Atlassian support.