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This looks like an error based on a custom workflow. Please contact your JIRA administrator to have this resolved.
Based on what is shown - there is some code which is running where a 'replace' function is trying to be executed.
If you are running the method as part of the ScriptRunner plugin - you need to fix your code:
<span>yourString</span><span>.</span><span>replace</span><span>(</span><span>"old"</span><span>,</span> <span>"new"</span><span>)</span>
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