Unable to update or install third party plugins on JIRA and Confluence

Question

Hello,

I am unable to update any of the third party plugins in our JIRA and Confluence services. I do see the update/install button but when i click on it nothing happens. I do not have problems with updating/installing atlassian plugins.

Another thing is that, everything works fine on Production, only problem is in our sandbox(Test environment). I have checked the logs but there are no errors/warnings

Versions:

JIRA - v7.12.1

UPM - 2.22.15

DB - postgres 9.2

Confluence

UPM - 2.22.15

DB - postgres 9.2

We are running the services behind a proxy.

Tried these things:

- Clearing the plugin cache, directories under home directory of services

- imported the cacerts

sahoo subrat · Answer

@Peter DeWitt Yes i did try that option too, still the same

Peter DeWitt · Answer

That is pretty strange.  Have you tried manually deleting the existing version and then trying to upload the add-ons as normal?

sahoo subrat · Answer

@Peter DeWitt yeah understood, but i did try these options already. And note that we are running these on VM's, & i took a clone from the production. So the system, permissions etc everything is same as on PROD. I am confused what might be causing the problem.

Was expecting that it might be a firewall issue/cert issue/java but everything looks good. Now i am stuck and don't know what to be done