Dear all,
I have a specific business case i am working on and wanted to get thoughts or assistance:
- My company now has over 1000 reports we service and a lot of documentation in Confluence to support the reports
- However, finding what is relevant is problematic and the 5000 users we support struggle here
- Resolution:
- Create a Conf Space called 'Knowledge Base'
- Move everything relevant, in there, one location
- All pages short and to the point where possible
- Supporting FAQ's and how too's.
- Problem:
- A report could have a page with 10 topics on it:
- Background
- Examples
- Attributes
- Metrics
- Business cases
- Tables and fields impacted
- The pages become large
- Idea:
- We have a search that sits at the top of the knowledge base
- We also use JIRA and a front end JIRA app for collecting JIRA tickets but also for rendering theses 'User Guides' when a user searches for a topic e.g. 'How do i create a filter'?
- If the guide doesn't help, they create a JIRA ticket
- I am looking at the Anchor Macro but i cant get it to work the way i want it to
- Question:
- How can i use a search box to search on a term e.g. 'How can i create a filter' and if they do select one of the search results, it goes direct to the anchor embedded half way down a page?
My understanding is that macros have not been attempted inside a search box itself, they work on static links e.g. contents index.
Thanks for your help in advance.
Karl
