How to receive a page when a high priority ticket is created?

engageveracity

Hello,

We have a need to alert or page our on call when a high priority ticket is created or an existing ticket is changed to a high or critical priority.

Is there a way to set a trigger so that when a user creates a ticket in our support project and it's set to a high priority or changes an existing ticket to high priority an action could occur? It could be as simple as sending out and email which would be received on the on call's phone as an SMS.

Thanks

Malcolm

Petter Gonçalves

Hello Malcolm,

Can you confirm to us if you are using JIRA Cloud or JIRA Server?

JIRA has its own notification system to send e-mails when an issue is created, however, for SMS notifications you will need to use a third-party application to perform it.

If you are using JIRA Server, I recommend you to use the plugin Escalator - On-Call Notifications or Notifications for Jira, which provide you with several types of notifications, including SMS.