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can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet

Dan Vink

Service desk project, can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet -

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Jack Brickey

@Dan Vink, cloud or server? can you send a screenshot of what you are seeing and what screen you are running into this on?

Dan Vink

I have uploaded the error I receive - It is a brand new email account - no emails.

Jack Brickey

can you answer cloud or server?

in Cloud you set up the channel in project > project settings > email requests.

Server is a bit different and I'm guessing you are on server.

have you actually logged into the email account to look at the inbox? Just a thought.