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Good day - Is it possible to view more Statuses (other than Open or Closed) from the Customers Vie

Ugandren Peter

Accepted answers

Angélica Luz

Hi Ugandren,

Currently, it's not possible to add more filters to the customer portal.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-3932
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Joseph_239loq

This was shipped to all customers today. The customers, in the portal, can filter by a specific status under the status filter.

cheers

joe

Katarzyna

Hi,

As Joe mentioned, Atlassian added a simple option to the native Requests page.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

All comments

Angélica Luz

Hi Ugandren,

Regards,
Angélica

Ugandren Peter

Thank you very much Angélica. I am new to this, and slow in understanding Jira, especially the workflows, is there some sort of guide that i can read up on it?