Email setup issue connection timed out

Vivek Giri

HI Team

 

I am getting below error message when i am setting up email account with service desk. The mail id and password is correct as per Microsoft O365 A/c. Pls help. 

 

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection timed out: connect" 

Nic Brough -Adaptavist-

Could you try sending a test mail, with the logging enabled (from the mail server setup screen).  That should give you more of the error than "connection timed out"