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Touch drag and drop in Jira no longer working

Fredrik Carlbom

We have our daily stand ups at a big touch screen and sometimes we use that screen to move issues, the problem is that dragging issues no longer works using touch, not on that screen or on my personal computer, it still works to drag using a mouse.

The strange thing is that we have not updated Jira during this period, I see no windows update, it is the same behaviour in all browsers and touch in other web sites works as before. Therefore I suspect Jira being the problem here.

Does anyone have any ideas what it could be, is there a magic setting that we should check or does our on premise install automatically upgrade some parts?

JIRA v7.9.2

JIRA Agile v7.9.0-DAILY20180507130711

Accepted answers

All comments

Francois Descamps

Unfortunately, I don't have a solution so far.

But I am facing the exact same situation since last week with Jira v7.11.2.

Does anyone has a clue how to solve this issue?

Francois Descamps

Solved it!

We use chrome as a web browser. In the expertimental settings, there are options to manage touch actions.

Open a new tab, go to chrome://flags
Change Touch Events API to Enabled

And it works!

Fredrik Carlbom

It works fine here too, thank you!

Herbstreuth, Thomas

Works! Thank you, made my day :-)

Francois Descamps

In Windows 10:

create a Chrome shortcut on the desktop (or anywhere else)
right click on your browser icon shortcut
click on: Properties
set the Target to: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --touch-events
Optionnally
- right click on the browser icon shortcut
- click on: Pin to taskbar

Tom Heisterkamp

Sorry to say, but it doesn't work for me. I have a touchscreen but still need a mouse to drag an issue in the sprint backlog.

JamesS_brz9ph

I have found the fix described by FD to work on 8 touchscreen computers. A space is required between the " and the first dash. Easy to miss.

The fix seems to get overridden with the next Chrome up-date. Is there any way to solve this permanently? We have a big investment in touchscreens used in conjunction with Jira and this "bug" is causing our team serious problems.

Niclas Strandeus

Same problem here, it worked flawlessly for us until after x-mas leave, then it stopped. Scrolling works but not drag and drop. Works with FD's solution but it feels like an unneccesary workaround..

Fredrik Carlbom

Suddenly it started to work for us, using latest Chrome and Jira 8.5.1 we can now drag and drop using touch... I cannot explain why!

charliepsycho

Jira doesn't appear to work on a touch interface still... Microsoft Planner Works, as does Visual studio online (TFS) so it can be done, it's just Jira we cant use on our daily standup.

Raul van der Raaf

We had the same issue with our boards, using Jira Cloud.
After booking an incident/bug and having done some troubleshooting together with Atlassian Premium Support, the conclusion came out that Jira doesn't provide touch screen support yet....

Quitte a bummer when you want to do your daily in front of a big TV-like touch screen.
Anyway, a suggestion was made to implement this feature, so please vote for it if it interests you, regardless if you use Jira Cloud or Jira Server.

More information about the feature request can be found here:

https://jira.atlassian.com/browse/JSWCLOUD-22130

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