Bug in people directory when manager is in a differed OU to staff?

Question

Let me start by saying I'm not an admin, just a user. We have a local Confluence installation hooked into our MS AD, which works a treat *except* when viewing the org chart.  Managers often have a few staff missing, and if you pull up those staff they are displayed as orphans with no manager.  I'm *told* the issue is that when staff are in a different OU to the manager, Confluence cannot link the two.  This appears to be accurate because the missing staff are usually in another office or on a roaming profile.  In addition, if you look at the organisation chart in Outlook, it's fine, so the problem isn't with the AD.

*But* I can't find anyone else complaining about this.  I would imagine any organisation large enough to have two OUs would have this issue.  This makes me think it's a configuration issue on our part, rather than a Confluence bug.

If anyone can find an open ticket for this, I'd really appreciate it.  Alternately, if anyone has any idea what we're doing wrong, I'd really like to hear from you.

Thanks in advance.

Franz Reichard _Communardo_ · Answer

Hello,

as we moved our documentation the current documentation for the app can be found here for the Administrator's Guide and for the Organization Charts.

If you have further questions or support requests you can always contact our support.

Kind regards

Franz
Communardo Support

Communardo Support_9414gm · Answer

Hello Gregg,

thank you for your very detailed question.

If users from the same LDAP directory are synchronized via separate directory configurations, references between them (by using the DN for a userfield) currently do not work.

We already have a feature request for this:

https://jira.communardo.de/browse/UPJ-151

Kind regards

Franz
Communardo Support

Stephen Sifers · Answer

Hello Gregg,

Thank you for providing a very detailed response. This provides a lot of information as to how you have Confluence configured and how your user profiles are being displayed.

With this said, the organizational charts you are using is a marketplace add-on which is supported by a vendor. In order to figure out what is going on we will need to contact the vendor for further support. I have tagged the vendor of the add-on within this post. Along with doing this we would suggest you reach out to the vendor directly to get this resolve. You may submit a case to the vendor by Submitting a support Request. You also have the option to email the vendor at: products@communardo.de

There is also additional information within the documentation for the plugin which can be found here for the Administrator's Guide (v 2.1) and for the Organization Charts (v 2.1).

Our best course of action in this case is to contact the vendor of the add-on you are using for organizational charts.

Regards,
Stephen Sifers