Provide differents board to customer on Service Desk

Julien L.

Hello,

Many customers complain that they can not filter or sort tickets on their Service Desk interface.

The best thing for me should be to be able to create a custom JQL query, name it with a public name, and publish it to a group of clients or globally.

So we could provide a ticket-filtered tab interface on labels, status, project, etc. and the customers will be able to sort them as needed.

I think that the ServiceDesk interface must remain simple for the client, but when they  open many tickets the interface becomes unusable for them...

Did they are other persons interested by this feature ?

 

Angélica Luz

Hi Julien,

Currently, it's not possible to add more filter in the customer portal as you mentioned. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-3932
Please, click on vote and watch to receive updates about the feature.
Also, in the comments of the feature, customers mentioned some add-ons that may help you.

Regards,
Angélica