502 & 504 bad gateway

Question

Hi,

I have installed Jirasoftware 7.9 , with postgress 9.4, It was working fine till yesterday,

today when i tried to login , its showing 502 badgate way.

and i have restarted the tomcat, and it started working fine and then after 8hr so, i see the same issue.

Note: i have increased session timeout & connection timeout  in server.xml, & web.xml

please suggest.

Pandey Pradip · Answer

Hi, than

Andy Heinzer · Answer

I would be interested to see if we can look at your $JIRAHOME/log/atlassian-jira.log file when these kinds of HTTP error codes occur.

Are you using Jira behind a reverse proxy?   Or are users directly accessing the tomcat instance that Jira has?

It might help to generate a support zip.  Unfortunately our community site does not permit file uploads at this time, but you could store this to a service like dropbox or google drive and share with us the link to take a closer look at this.