Possible to include Request type when creating issue in service desk?

Question

On the create screen I have tried to include the request type field but nothing is showed.

I would like to be able to choose request type when creating a service desk ticket from inside the service desk not only through the portal.

Anyone knows if this is possible?

Victor Mutambuki · Answer

Anders,

Include the request type to groups. See attached image.

Victor

Jack Brickey · Answer

Yep so it isn't possible and the reason is due to the relationship Request Type has to Issue Type. That is the available Request Types are dependent upon the Issue Type. It would be good if you could do this on the Create screen but...

NOTE: "Customer Request Type" = "Request Type" don't ask me why.

Anders Timsjö · Answer

Yeah I tried that an it won’t appear.:( In the description of the field it looks like it is used for something else like holding the info about which service desk project created the issue.