ASsigning asset to a customer in JSD

Henry Snijders_7hmfnd

I would like to do our asset management using JIRA servicedesk (cloud version).

I have read Jira Service Desk’s guide to asset management, but what I encounter is that the JSD customers (in this case the employee requesting a new phone and reporting it through JSD) cannot be assigned to an asset 'Phone' (since the role is Customer group) and he or she has not a regular JIRA account. Is this conclusion correct or am I overseeing something? 

Any smart workarounds available?

Angélica Luz

Hi Henry,

Currently, Jira does not have the feature for asset management, but we have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1338
Checking the comments on the feature, I've found a documentation where it shows some add-ons that may help you:
- Jira for asset management

Regards,
Angélica