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How do I change Jira Software Cloud ticket's status on Post Function

Michael Cohen_289u2o

Hi,

I have created a post function rule that on certain condition creates a sub task (using JMWE add-on), the sub task that was created is getting the status of a new ticket, I would like that this sub task will get the status of the parent. HOW DO I DO THAT?

I has in mind to create another post function that on new ticket and if the ticket type = sub task then change status to "what ever" but I can't find a way to do it. I am opened for other suggestions.

Please help.

Thanks,

Michael

Accepted answers

All comments

Tinker Fadoua

@Michael Cohen

Are you a cloud or server user? if server what version?

Best,

Michael Cohen_289u2o

Cloud

Josh Steckler

Hi,

That's not directly possible. All new issues, including sub tasks, always take the first status in the workflow.

The only way around this would be to use some kind of automation add-on to walk the issue through the appropriate transitions to get to the right status you're looking for.

This is because Status is not an editable field, and cannot be specified as such. Its a construct of the workflow and the workflow always starts at the top.

Michael Cohen_289u2o

Thanks (bad news though)

Tinker Fadoua

@Michael CohenI know for fact that JIRA out of the box doesn't have lot of post functions. I just checked the one add-on that has lot of features is "Create on Transition" from Bob Swift, unfortunately is not available for Cloud users.

May be ScriptRunner which is available for Cloud users.

Michael Cohen_289u2o

Thanks anyway

Josh Steckler

Not familiar with JMWE, but I think there are possibly things you can do with Suite Utilities for Jira (an add-on I highly recommend) or Script runner as @Tinker Fadoua mentioned.

David Fischer

No app will allow you to change the issue status without transitioning the issue, especially on Jira Cloud.

As Josh mentioned, you need to transition the issue to its desired status. For that, you can use the Transition Issue post function on the Create transition of subtasks to walk the subtask through the réquipée transitions to the desired status, using the conditional execution feature of the post function to only run the required transitions. You could even create hidden transitions that would go from the initial status directly to each possible status, so that you’ll need to transition the subtask only once.