Jira Service Desk cannot be viewed using the IP address of server

Question

Hello,

I have installed a instance of Jira Service Desk for Server, the base url of the appltication is set using the server's IP address. I cannot see the screen in browser using this IP address only the localhost address. The page is loaded, but it is incomplete as you can see in the attached pictures.

Thank
 you,

Adriana Stancu · Answer

Thank you, but meanwhile it seemed that it was hapening only on the server. The users can view the dashboard just fine.

Nic Brough -Adaptavist- · Answer

That's good detective work - it means the network is probably fine, and the problem is what how the browser is working with what the server is handing it.

I'd want a look at the html the browser thinks it is getting and any warnings or errors - check the developer tools in the broken browser to see if there is anything helpful in there.

Adriana Stancu · Answer

I talked to them but that would be difficult to modify the DNS to point to that IP address. Meanwhile I tried with Chrome and it works fine. It seems that is happening only in IE. But here is the problem, we have a videowall solution that works only with IE, and I cannot show on the videowall the actual screen of the application.
If it helps I noticed that the controls in the application are active, there are only the pictures of them that don'l load correcty.