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Can't login after restoring backup

unknown

We have JIRA (version 7.11.1) running on one server and Confluence (version 6.12.1) running on another server. We want both JIRA and Confluence on the same (1st) server. We installed a Confluence from scratch on the JIRA server and during installation created an admin account. Next we created a full backup on the existing Confluence (xml + attachments) and restored this in the new Confluence installation. Now we are unable to use the newly installed Confluence, the (installation created) admin account, any (on the other server working) confluence accounts and any non existing (just trying) account results in an Network error message at login in Confluence.

We are suspecting this is related due to missing configuration in either JIRA or Confluence for using authentication, several knowledge articles found but none seem to help us further; anyone have any ideas?

Accepted answers

unknown

Issue solved. Restoring Confluence data on a new server overwrites also the remote Jira directory details. With creating a local Admin account on Confluence, before backup and restore we could logon after restore on the new server. Next we could remove the old (incorrect) remote Jira directory and create an connection to the correct Jira

All comments

Josh Steckler

Did you have a local admin account on the original server that you restored from?

The account you created when you set up the new server was erased when you performed the restore procedure.

If you can't get into this account, you may need to look into this procedure https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

You weren't using Jira as the directory for Confluence, were you?

unknown

Hi, JIRA and Confluence currently have there own user administration. Both the original JIRA and Confluence have no local admin, properly a named user (with admin rights) was used for the setup.

We'll try the recovery, how do we start Confluence manually, not as a service (how its setup now)?

Josh Steckler

This page should help with manual start/stop: https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html

unknown

So we stopped Confluence and added the below line in setenv.bat

-Datlassian.recovery.password="new password"

Next we started Confluence manually, not with

start Confluence run <installation-directory>\bin\start-confluence.bat

but with

start Confluence run <span><installation-directory>\startup-bundled-jre.bat</span>

Trying login on using recovery_admin (username) and the password set in setenv.bat the same error (network issue) popped up

unknown

Alok Nigam_kzc3zy

in which file to remove jira connection

0xF0F

You have to take care your CATALINA_OPTS var is preserved, when setting this, so on linux the line should look like:

-Datlassian.recovery.password="new password"&nbsp;${CATALINA_OPTS}

and on windows:

-Datlassian.recovery.password="new password" %CATALINA_OPTS%

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