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Can I set up an SLA from an engineer specified Due Date?

I have a need to set up an SLA who's target/goal is set by an engineer when they accept the work. I want them to commit to how long it will take them to fix an issue and I want to them be able to hold them to account. Is this possible?

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Thanks for your reply, I've managed to sort it now.

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Hi @anthony_butler,

Is your JSD instance server or cloud?

Thanks

Thanks for your reply, I've managed to sort it now.

Hi @anthony_butler,

If you are happy to, would you please share your solution as it would assist others in the future who might be looking for a similar answer.

Thanks

I followed the instructions https://deviniti.com/support/addon/server/extension/latest/update-sla-to-date-post-function/ after installing the add on. Works perfectly.

Thanks @anthony_butler

Have a great weekend

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