Error creating issue: org.ofbiz.core.entity.GenericEntityException: while inserting:(ORA-00942: table or view does not exist ))

Question

Hello friends,

we are getting these errors while creating , editing or assging issue in JIRA 6.3, could you help please?

we have checked database table permission and DBA side, there is no issue from DBA side. also checked with enabling safe mode that also did not work.  any idea please?

Error creating issue: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:CustomFieldValue][id,3753620][stringvalue,10065][issue,333038][parentkey,null][customfield,10018] (SQL Exception while executing the following:INSERT INTO customfieldvalue (ID, ISSUE, CUSTOMFIELD, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?) (ORA-00942: table or view does not exist ))

Thank you

Amit Raj

amit raj · Answer

Thank you Nic and Chris. your inputs helped to figure out the root cause. Root cause was having two instances of JIRA schemas running on same Database. though this configuration have been running for years. we suddenly started getting errors. we dropped one of the schema and moved to different database that fixed the issue. As Atlassian recommends not to have two JIRA schema on same server.

Nic Brough -Adaptavist- · Answer

Oh, schema names, I forgot about those.  Thanks Chris!

crf · Answer

If the DB thinks the table doesn't exist, then this should have been detected by OfBiz Entity Engine much earlier during the startup, and there should be warnings/errors about it there which may be more informative about the nature of the problem.

I agree with Nic, though – this sort of problem is generally due to permission problems of some kind, often that the user that restored the database is not the same user that JIRA is using to connect to the database and/or that the schema name is set incorrectly.