Duplicate emails from filter subscriptions (different senders/results)

Raj Vora

Some of the subscriptions I have configured for a few of my filters are sending duplicate emails at the same time that I have designated them to be sent.  I notice two things about this:

1.  The results are different.  One email has the most current filter results however the other one appears to contain results extracted at a previous time.

2.  The bottom of these different emails have different messages.

        a.  The email with the current results has the following message:

               "This message was sent by Atlassian JIRA (v7.5.2#75007-sha1:9f5725b)"

         b.  The email with the old results has the following message:

                " This message was sent by Atlassian Jira (v7.12.3#712004-sha1:5ef91d7)"

 

We are running JIRA Server v7.5.2.  This only started occurring about a few weeks ago and I don't believe there were any major changes to the JIRA instance we are running.

Suddha

Hi Raj,

Looking at the email messages it definitely looks like you're receiving emails from two different Jira instances.

"This message was sent by Atlassian JIRA (v7.5.2#75007-sha1:9f5725b)"

"This message was sent by Atlassian Jira (v7.12.3#712004-sha1:5ef91d7)"

Probable Cause:

So it's likely that someone may have setup a staging environment by cloning the current v7.5.2 and imported the instance on a v7.12.3. What happens in the background is, along with everything else viz., Projects/Issues etc., Jira would also take backups of the email subscriptions of the current instance and restore it on the new instance.

Probably that's why you're receiving Duplicate & outdated (since the staging instance is not getting the new data) emails to your filter subscriptions.

Resolution:

Here's an awesome article you might find helpful to setup a staging environment with some parameters which would stop this from happening in future.

Specifically for our problem here's what I'd pay attention to:

Start Jira with the following System Properties to make sure your staging site does not send or receive notifications and emails. For more info about disabling email, see Disable email sending/receiving.

-Datlassian.notifications.disabled=true
-Datlassian.mail.senddisabled=true
-Datlassian.mail.fetchdisabled=true
-Datlassian.mail.popdisabled=true
Please let us know if that helps.

Regards,
Suddha