Is there a way to allow customers the ability to comment on tickets and upload attachments without allowing them to create new tickets?
I think you should change the permissions in the Permission Scheme. And remove the customer project role from the Create issues.
Related information
https://confluence.atlassian.com/servicedesk025/using-custom-permission-schemes-754977475.html
I cannot try it now.
I hope it helps.
I had expected that too, however it didn't work 😕 By removing the create permissions (while keeping edit/comment/attachment permissions), the result ended up being that I couldn't add users to the participants field or reporter field and therefore they (as customers) couldn't access the ticket in order to view/comment on which completely defeats the purpose 😕
Did it work for you? If so, what versions are you running?
I'm utilizing JSD v3.9.4 hosted on Jira Core 7.6.4.
Thanks!
It looks like you're new here. Sign in or register to get started.
