when i try to update the license for jira, it was not updating and throwing the error.

ramani_chandran

2018-11-01 15:24:45,644 http-nio-8080-exec-22 WARN RR084414 924x89088x1 xihvwv 10.45.1.12 /plugins/servlet/applications/versions-licenses [c.a.u.application.marketplace.ApplicationMarketplaceQueriesImpl] Marketplace product query failed: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/52.207.4.69, marketplace.atlassian.com/18.211.158.60, marketplace.atlassian.com/23.20.2.132] failed: connect timed out
2018-11-01 15:33:35,793 http-nio-8080-exec-19 INFO RR084414 933x89122x2 xihvwv 10.45.1.12

2018-11-01 15:50:16,157 http-nio-8080-exec-1 WARN RR084414 947x89177x1 1fvioyw 10.45.1.18 /secure/admin/user/UserBrowser.jspa [c.a.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/23.20.2.132, marketplace.atlassian.com/52.207.4.69, marketplace.atlassian.com/18.211.158.60] failed: connect timed out

 

AhmadDanial

Hi there.

The error indicates that the server is unable to access the marketplace on port 443. However, it seems odd that this is causing you to be unable to enter a new license. Let us perform a test by disabling access to the Marketplace temporarily and try to apply your license.

I suspect what JIRA is trying to do is trying to match this license with add-on licenses you possibly might have and see if they support the same number of users.

To disable access to the marketplace:

1. Navigate to Administration >> Add-ons >> Manage add-ons
2. Scroll to the bottom of the page and then click Settings
3. In the window that pops up, uncheck the option Connect to the Atlassian Marketplace
4. After doing that, try applying your license again and see if it works.

Please let me know how it goes on your end.