I want to automatic unassign issues after 3 hours

Question

is this possible?

Arnold Roa · Answer

well.. our tickets takes 20 minutes to do, if someone assigns a ticket and end his shift without anyone work on it until the next day when his shift starts.

We offer 24/7 service, our people do what is unassigned all the time.

So it's a different context.

Joe Pitt · Answer

From historical experience unassigned issues don't get worked

Alexey Matveev · Answer

Hello,

You would need an add-on for it.

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could write a script like this:

string jql;
jql = "project = TEST";
string[] keys = selectIssues(jql);
for(string key in keys){
 string [] h = fieldHistory(%key%, "assignee");
 if (size(h) > 0) {
   date changeDate = parseDate("dd.MM.yyyy", h[0]);
   interval diff = currentDate() - changeDate;
   if (diff >= "3d") {
     %key%.assignee = "";
   }
 }
}

Then you can schedule this script with the runJobByCron method:

https://confluence.cprime.io/display/SIL/runJobByCron