Is there a quick way to view a customer's prior issues?

Chris McCoy

In JSD, is there a shortcut way to view a customer's prior issues? It seems like I am always wanting to check the history in case this issue is a repeat - my customer's never reopen a resolved issue they just create a new one

I see that I can hover over their name, select more, then select "Open Issues", then edit the JQL. Just hoping to skip a few steps.

Petter Gonçalves

Hello Chris,

You can try the plugin Similar Issue finder which provides you the Similar Issues Tab on your issue view for a quick search in your JIRA:

Also, you can use the own plugin to perform a global quick search if you want to.

Please, let me know if this tool is useful for you, Chris.