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How to remove "Linked Issues" and "Issue" fields from resolution page?

Jason Freeman

We created a new project in Jira Service Desk. When an agent resolves an issue in this new project, two additional fields appear that we have never seen before: "Linked Issues" and "Issue." We have no idea what these fields are, and we don't use them.

We have an existing project where we don't have this problem.

Any ideas what's causing these two fields to appear on the resolution page?

Accepted answers

Alexey Matveev

Hello,

Open the workflow for this issue and find the transition, which you use for resolving this ticket. There must be a screen attached to this transition. Delete Linked Issues and Issue fields from this screen.

You need the Jira Administration permission to perform this task.

All comments

Alexey Matveev

Hello,

You need the Jira Administration permission to perform this task.

Jason Freeman

That did it. This is functionality that I didn't even know Jira had, so this is good to know in any case.

Here is what I did:

Browse to the settings for the project.
Click Workflows.
Click the name of the workflow you are using.
Click Edit.
Click the line representing the transition where the fields are located. A small box should appear.
In the box, click the name of the screen (in my case, the screen was named JIRA Service Desk Resolve Issue Screen - 5). The field Linked Issues is in the list.
Click the X for this field to remove the "Linked Issues" and "Issue" fields from the resolution screen.

Thanks again.

Jason Freeman

By the way, you won't actually see the "Issue" field in the list of fields when you click the name of the screen. You'll only see "Linked Issues," which makes both fields appear on the actual resolution screen.

Alexey Matveev

@Jason Freeman You are most welcome!

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