JIRA Service Desk Project Issue

Rohitash Pathak_img3sa

Hi Team,

I have two projects & created new users and assigned in a single project but whenever i login the user it shows both the projects to the user.

As you can see in the attachment user is only assigned in TADDM project and uncategorized project is unchecked ( means not assigned ) but still user can see both TADDM and ICD Project.

User is assigned in only one project and role. 

We have a jira service desk license only.

Can you please check this issue

 

Thanks

Rohitash

Jack Brickey

@Rohitash Pathak, welcome to the Community. First let me convey that for the most part the Community is made up of users such as yourself but there are Atlassians that support as well. This simply means that support for questions is a volunteer activity primarily. Also, I see you posted several iterations of the same question in different collections (moderators, question, etc.). This belong under questions for JSD as such the other post was removed as dup.

With that said, let’s dive into your question. Note, I use Cloud so the administration is different so you will need to interpolate. I assume they user in question is associated with being an agent not a customer? I would first recommend going to the project you don’t want the user to have access to and check the project settings > users and roles. Ensure that the user isn’t listed.