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How can I configure e-mail notifications whenever a request/issue is submitted in a Project?

Walter Pierce

Hey, community- to give greater detail- I have created a Project in Jira for an IT Helpdesk. I want to have it set, so whenever an issue/request is made, regardless of who creates it and it gets assigned do- our Admin account gets an e-mail notification that there's something new in the Helpdesk. Having gone through most of the notification options I'm not sure if it's even possible to do- however any insight would be greatly appreciated!

Accepted answers

Alexey Matveev

Hello,

Go to project settings -> notifications and add your admin for the issue created event.

All comments

Alexey Matveev

Hello,

Go to project settings -> notifications and add your admin for the issue created event.

Walter Pierce

Thanks for your answer, Alexey-- it's odd, but the first time I did that, it did not work. However- this second time, adding the "single e-mail address" for notification worked! Odd; but thank you!

Alexey Matveev

You are welcome!

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