Anonymous User JIRA Issue Collector With Active Directory/Crowd Lookup

Question

We have a need to allow anonymous users to enter JIRA tickets (not a new issue), but we would like their ActiveDirectory/Crowd user information to be passed through to the form.

Is this possible?

This would close a huge gap for us, as we are using other third party tools to post form information to JIRA.

Bruno Vincent · Answer

Thanks @Joey Krabacher, I understand what you mean now.

Well, being able to "capture" that AD information means that Jira or those other tools (which are web based I assume) that post information to Jira know who's requesting them. So, again that means that Active Directory authentication has occurred somewhere. If you don't do that in Jira with one of the add-ons I mentioned, then you will have to do that in your third party tools.

Joey Krabacher · Answer

Anonymous as far as JIRA is concerned, but not anonymous in Active Directory.

We have business users that do not want or need to log into JIRA, but would like to enter tickets. We want to be able to capture their AD information, so we don't have to rely on the user entering it manually.

Bruno Vincent · Answer

Hi @Joey Krabacher

I'm not sure I understand your question right. By nature anonymous users are not authenticated so there is no way you could get their user profile.

My guess is maybe that you would like users to access to Jira without having to enter a username and password. Is that correct? In such a case what you are aiming at is Single Sign-On (SSO) and you will need a third-party add-on for this.

You might want to take a look at the IWAAC Kerberos SSO add-on (Disclaimer: I work for the vendor of this add-on). You can also find many other vendors' add-ons on Atlassian Marketplace.

Hope this helps.

Bruno