nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can I add a workflow post function to reopen a closed ticket?

Pei

Is there a way to add a post function in a workflow for closed tickets to be reopened when a Sub-Task has been created for a parent ticket?

Accepted answers

Natalie Hobson

Hey pqw5000,

On the Create step of your sub-task workflow, add a post function for "Transition parent issue" (this is available via the JIRA Misc Workflow Extensions plugin).

All comments

Natalie Hobson

Hey pqw5000,

On the Create step of your sub-task workflow, add a post function for "Transition parent issue" (this is available via the JIRA Misc Workflow Extensions plugin).

Pei

Hi Natalie,

Thanks for your recommendation. I already have that plugin installed. I tried adding the post function to the sub-task workflow, it didn't work. For the sub-task workflow's post function, what Transition Name or ID should I assign to the transition?

Thanks!

Natalie Hobson

Hi,

Take a look at the workflow for the parent issue - find the id # associated with the transition that takes the issue from Closed to whatever the next status is you want (whether you use Open, or Reopened, or something else). That's the id you use in the sub-tasks' post function.

Pei

Awesome it works! Thank you much for you help!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration

post-function

workflow

sub-task