Gmail incoming mails not creating an issues in our Service desk project

Matouš Křístek

Hi,

I have set up an email address for costomer requests to Gmail account (after overcoming their security issues). But any of incoming mails to this account is not creating an issue in our Jira service desk project. 

We used other mail address before not connected to Gmail before which was working fine. (all incoming emails were instantly transformed into inssues in same Jira service desk project). 

I have no idea, where is a problem. Why these received emails in our Gmail account are not created as an issue in our Jira service desk project as before. 

Can someone tell me which settings in jira or gmail are important to make this work ?

Thank you

Ismael Jimoh

Hi @Matouš Křístek

It would be difficult saying what the problem is without looking at your incoming mail log/service desk log.

The reason for this is that we will be able to tell why there is a failure from this.

Regards.