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How to display request raised by any user on customer portal publicly.

AKSHAY THAKARE_p8riaz

HI,

I want to show all the issues raised by all user on the portal to all other service desk customer.

In our project 30 request are raised by the users but in all request function not showing any request to the portal user.

please find same in the attachment.

all_request_fun_not working.PNG

Accepted answers

Alexey Matveev

Hello,

You need to add this user as participant to all issues, which must be visible for this user.

Boyan Angelov _Nemetschek Bulgaria_

Hi @AKSHAY THAKARE,

What you ask is possible using Advanced Portal Reports add-on. There you can allow portal customers to see all requests created in the portal and also to add fields like Assignee to the report.

All comments

Alexey Matveev

Hello,

You need to add this user as participant to all issues, which must be visible for this user.

AKSHAY THAKARE_p8riaz

How I can maker user as a participant.

Alexey Matveev

You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

AKSHAY THAKARE_p8riaz

I also want to insert one filed "Assignee" on the customer portal so a user should also able to see the responsible person.

Boyan Angelov _Nemetschek Bulgaria_

Hi @AKSHAY THAKARE,

What you ask is possible using Advanced Portal Reports add-on. There you can allow portal customers to see all requests created in the portal and also to add fields like Assignee to the report.