Unable to send notifications to users in user picker field on JSD customer portal.

Chethan GR_5pzht3

When a customer raises a request in customer portal he has  to pick a user in user picker custom field to whom  a notification email should be sent on issue creation.

I have also given notification permission for the user picker custom field. But the user is not receiving the email notification(all users are in active directory).

Kindly let me know any solution for this. TIA.

 

Regards

Chethan GR

Henrique Bittencourt

Hi Chethan!

For achieving this, you'll have to:

• Navigate to the required JSD Project
  
• Reach the Notification Scheme configuration page
  
• Add a new notification at "Issue Created" event
  
• Select "user custom field value" and choose the name of your user picker field from the list. 

Just remember if the user that was selected in the user picker field is part of the same organisation that was selected in the "Share With" field, the user won't receive the notification from the user picker field, just the Organisation notification.

Hope this can help.

Best Regards.