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Do users need a Jira license to create a service desk request via email and the portal?

unknown

In order for customers to be able to email the support email configured for service desk, do they need a Jira license?

What about to register for an account in the customer portal?

If not, how do I enable customers to be able to email a request into the configured support email account?

Accepted answers

Kimberly Deal _Columbus ACE_

Hi @[deleted]

Atlassian has this handy chart to know if you need a license for the different Service Desk activities. Check it out!

https://confluence.atlassian.com/servicedesk025/jira-service-desk-licensing-754977562.html

It should answer your question in the first row.

All comments

Kimberly Deal _Columbus ACE_

Hi @[deleted]

Atlassian has this handy chart to know if you need a license for the different Service Desk activities. Check it out!

https://confluence.atlassian.com/servicedesk025/jira-service-desk-licensing-754977562.html

It should answer your question in the first row.

JP _AC Bielefeld Leader_

Nice & easy hint, Kimberly....

unknown

That's a great chart, thanks Kimberly!

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