JIRA - Attach Screenshot features is not providing screens to paste image in

Bill Davis2

We have been using JIRA 4.1.1 for a while and in the last two days our users are reporting issues with the 'Attach Screenshot' button in JIRA.

Normally this has worked where we click on the button and the JAVA program runs to check the digital signature and then we can add the image and comments to the JIRA. But lately users of Firefox are selecting the button and the screen is blank except for the text:

Attach Screenshot

Use this form to attach a screenshot to an issue. You can also explain what the file is for using a comment.
Copy the screen shot to the system clipboard and then click the Paste button below.

I had the users restart their browser and checked for any errors, but I cannot get the paste button to appear. Does anybody know what may be causing this?

It's not all users, just specific ones.

Khanh Nguyen15

This might be related to the Java version installed on the workstation. We have had this problem (sounds very similar) where some of our workstation have an older version of Java installed or some workstations have multiple versions of java installed. Check workstation's control panel and check your Java Control Panel, go to the Java tab and then the View... button to see what version of Java is installed on the problem workstation.

You may need to experiment with checking and unchecking boxes to enable or disable different versions of java to see if the problem is fixed. I have 1.6.0_31 and it works for me.