How can you give a read only user access in reporting capability in jira service desk?

Michelle Pierson

Hello! I am trying to grant access to reporting for our client services team in service desk, although they are "read only" users. Is this possible?

Amirul Ikhwan Omar

Hey Michelle,

If the users is an agent in a Service Desk project and they will have a read-only access to the report. The only one that can edit the report is a user with Administrator roles.