nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Scriptrunner - Adding organizations when a Service Desk issue gets created

Hugo Noronha

Hi,

I'm trying to use this sample script to add organization on create but I'm having compiling issues

import com.atlassian.fugue.Option import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.ModifiedValue import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.issue.util.DefaultIssueChangeHolder import com.atlassian.servicedesk.api.ServiceDeskManager import com.atlassian.servicedesk.api.organization.OrganizationService import com.atlassian.servicedesk.api.organization.OrganizationsQuery import com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest import com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl import com.onresolve.scriptrunner.runner.customisers.PluginModule import com.onresolve.scriptrunner.runner.customisers.WithPlugin @WithPlugin("com.atlassian.servicedesk") @PluginModule ServiceDeskManager serviceDeskManager @PluginModule OrganizationService organizationService MutableIssue issue = issue def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser() def serviceDeskProject = serviceDeskManager.getServiceDeskForProject(issue.projectObject) // if the project is not a Service Desk one then do nothing if (serviceDeskProject.isLeft()) { log.error "${serviceDeskProject?.left()?.get()}" return } def serviceDeskId = serviceDeskProject?.right()?.get()?.id as Integer // get the available organizations for that project def organizationsQuery = new OrganizationsQuery() { @Override Option<Integer> serviceDeskId() { return new Option.Some<Integer>(serviceDeskId) } @Override LimitedPagedRequest pagedRequest() { return new LimitedPagedRequestImpl(0, 50, 100) } } // get all the organizations configured for that project def organizationsToAdd = organizationService.getOrganizations(currentUser, organizationsQuery)?.right()?.get()?.results // get the Organizations custom field def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Organizations") // finally update the organizations custom field cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), organizationsToAdd), new DefaultIssueChangeHolder())

The compiling issues are related with two lines of code

1. def serviceDeskId = serviceDeskProject?.right()?.get()?.id as Integer

2. def organizationsToAdd = organizationService.getOrganizations(currentUser, organizationsQuery)?.right()?.get()?.results

Both return the error (No such property id for class: R or No such property results for class: R)

If I try to log serviceDeskProject?.right()?.get() I get the result below:

I want to get the value 3 from serviceDeskId but I'm unable to do it. I did already try

serviceDeskProject?.right()?.get()?.getId as Integer and serviceDeskProject?.right()?.get()?.serviceDeskId as Integer but I still get the same compilation error (No such property id for class: R or No such property results for class: R)

serviceDeskId :Either.Right(ServiceDeskImpl{serviceDeskId=3, projectId=12502, projectName=ITSM TEST, accessConfig=AccessConfig{publicSignUp=false, openAccess=true}, createdByUserKey=some(afr), createdDate=some(2018-03-19 11:32:11.095), createdWithEmptyProject=some(true), createdAtVersion=some(3.11.0-REL-0005), legacyCommentTransitionDisabled=true})

Accepted answers

All comments

Gezim Shehu [Communardo]

Below is a script I use to add an organization on create issue/ticket

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.atlassian.servicedesk.api.organization.OrganizationsQuery
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

import org.apache.log4j.Level
log.setLevel(Level.INFO)

@WithPlugin("com.atlassian.servicedesk")

@PluginModule
ServiceDeskManager serviceDeskManager

@PluginModule
OrganizationService organizationService

MutableIssue issue = issue

def sdUser = ComponentAccessor.getUserManager().getUserByKey('robotuser')
def serviceDeskProject = serviceDeskManager.getServiceDeskForProject(issue.projectObject)

// if the project is not Service Desk type, return
if (serviceDeskProject.isLeft()) {
    log.error "${serviceDeskProject?.left()?.get()}"
    return
}

//get SD ID
def serviceDeskId = serviceDeskProject?.right()?.get()?.id as Integer

//Build Org Query
def organizationsQuery = organizationService.newOrganizationsQueryBuilder().serviceDeskId().build()

// get all the organizations configured for the project
def organizationsToAdd = organizationService.getOrganizations(sdUser, organizationsQuery)?.right()?.get()?.results

def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Organizations')
def existing = cf.getValue(issue)

for (organization in organizationsToAdd){    
    
    if (organization.toString() == 'Organization Name goes here'){       
        
        if(!existing.isEmpty()){
            
            if(!existing.contains(organization)){      
               existing.add(organization)
               cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), existing), new DefaultIssueChangeHolder())
               log.info("Organization Added!")
            }
            else if(existing.contains(organization)){
                   log.info("Organization Already Exists!")
                   return          
               }
        }
        else{
           cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), [organization]), new DefaultIssueChangeHolder())
           log.info("Organization Set!")
           }                 
    }    
}
//x

Gezim Shehu [Communardo]

@Hugo Noronhayou have mistakely inserted your dev url I think at the end of the post

"Cancel"

Hugo Noronha

Thank you Gezim

Hugo Noronha

//get SD ID
def serviceDeskId = serviceDeskProject?.right()?.get()?.id as Integer

It is in this line of code that I get the compiling error No such property id for class: R. Trying your script I get the same error

Hugo Noronha

Hi,

I get this when I execute it in a workflow

2018-10-29 10:20:34,222 ERROR [workflow.ScriptWorkflowFunction]: *************************************************************************************
2018-10-29 10:20:34,222 ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: ITSM-119, actionId: 1, file: <inline script>
java.lang.NullPointerException
 at com.atlassian.servicedesk.internal.feature.organization.api.OrganizationServiceImpl.getOrganizations(OrganizationServiceImpl.java:156)
 at com.atlassian.servicedesk.api.organization.OrganizationService$getOrganizations$0.call(Unknown Source)
 at Script22.run(Script22.groovy:40)

Gezim Shehu [Communardo]

Im not sure.

I'll try and check again at the upgraded instance I have access

Dhavval Aarya

Hi @Gezim Shehu [Communardo],

Thank you for sharing your script and I am running this script on JSD 4.0.2 and Jira 8.0.2 as "Script listner" in create issue event and I am getting following error. I am new to scriptrunner and JIRA and trying to get organizations field from the email address of reporting user using customer portal.

Any help will be really appreciated. Thank you in advance.

2019-05-29 11:56:55,100 ERROR [workflow.ScriptWorkflowFunction]: *************************************************************************************
2019-05-29 11:56:55,100 ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: TCH-31, actionId: 1, file: <inline script>
groovy.lang.MissingMethodException: No signature of method: com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskImpl.isLeft() is applicable for argument types: () values: []
Possible solutions: inspect(), inject(groovy.lang.Closure), inject(java.lang.Object, groovy.lang.Closure), sleep(long), sleep(long, groovy.lang.Closure), isCase(java.lang.Object)
 at Script474.run(Script474.groovy:28)

Gezim Shehu [Communardo]

Hi @Dhavval Aarya ,

Not sure if there are any changes on the . I'm currently on 7.12.3 and seems to be working fine for me.

Could you try removing that block and see if it runs?

Nikolai Ruban

Hi year 2026 says hello to year 2018.

Jira 10.3.15 has different set of methods. And thos left,right functions are not there.

I've quickly updated initial script.

Now in order to list all customers of all organizations within Servicedesk project, you need to provide serivcedeskid on line 20

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

@PluginModule
ServiceDeskManager serviceDeskManager

@PluginModule
OrganizationService organizationService

def projectObject = ComponentAccessor.getProjectManager().getProjectByCurrentKey('ABC')
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
def serviceDeskProject = serviceDeskManager.getServiceDeskForProject(projectObject)

// HERE change servicedesk project id HERE
def serviceDeskId = 1 as Integer
def organizationsQuery = organizationService.newOrganizationsQueryBuilder().serviceDeskId(serviceDeskId).build()

def result = organizationService.getOrganizations(currentUser, organizationsQuery)

def usersInOrganizations = ""
result.forEach { organization ->
usersInOrganizations += "<h3> Organization : ${organization.name}</h3>"
def usersInOrganizationQuery = organizationService
.newUsersInOrganizationQuery()
.customerOrganization(organization)
.pagedRequest(new SimplePagedRequest(0, 50))
.build()

def usersInOrgResult = organizationService.getUsersInOrganization(currentUser, usersInOrganizationQuery)
if(usersInOrgResult){
usersInOrgResult.forEach {
usersInOrganizations += "${it.getEmailAddress()},${it.getDisplayName()}<br>"
}

}
}

return usersInOrganizations

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