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Create request without creating customer account

Bart_uhm5pu

Hi All,

Is it possible to just add an email address as requestor without having to create a customer in the JSD project first?

Regards,

Bart

Accepted answers

Alexey Matveev

Hello,

The reporter field must be set with a Jira user, that is why you can not enter just a email.

All comments

Alexey Matveev

Hello,

The reporter field must be set with a Jira user, that is why you can not enter just a email.

Nic Brough -Adaptavist-

Indeed, the system needs something to hang more data off.

An email address isn't good enough, as it doesn't define a user, tell us their permissions or display name (trust me, you don't want an email address as a display name), or any of the rest of it.

Bart_uhm5pu

hmn, ok.

Makes sense as an request via email also creates an account.

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