Doesn't disappear Jira ticket creation windows after ticket creation.

Mehman

Hi everyone.

When we create a ticket the windows doesn't disappear, while the ticket created successfully. Jira works well, but from time to time replies with a delay. 

And users press create button again and again, where it creates a few tickets with the same issue.

I've found that it is because of maximum connection pools, what was equal to 20 in my Jira and I increased to 150, currently Jira uses 71-72 connections all the time, but the same error appears.

Can anyone help me please, what could be a problem?

 

Keri

Hi Mehman, 

 

Thanks for reaching out to the Atlassian Community. This can sometimes happen as a result of either a third-party add-on or network timeout. 

 

Do you have any proxies in place?  If so please try to bypass this. You can also try running Jira in Safe Mode to temporarily disable any add-ons. 

 

I would be reluctant to change any database connection settings or tweak any Jira settings at this time until you know the cause of the issue. 

Cheers, 
Keri