opening a closed ticket in Jira

Andrew Thomas_qhs58p

Question...doesn't your workflow HAVE to allow you to re open a Closed or Done issue in Jira even as ADMIN?

 What I mean by this is your workflow has to allow the issue to "flow" in both directions via the workflow, or as ADMIN, regardless of workflow can I re open a closed or done issue?

Alexey Matveev

Hello,

You need to add a new transition called Reopen, which leads from the Closed status to the Open status. You make this changes in the workflow, defined for your issues, In this case you will be able to use this transition and Reopen an issue.