Why is my filter not removing Done status issues?

Davina Pasiewicz

I have created this filter to show me all tickets with the internal_support label that are any status accept for Closed or Done. For some reason my JQL query is not filtering out tickets with status Done. Here is a screenshot that shows a sample ticket with the Done status still appearing in the list. Is my query incorrect? Can anyone help me? 

FYI, I removed some information for security purposes so that is the reason for the extra white space. 

Alexey Matveev

Hello,

Put AND instead of OR.

Or just change to

status not in (Done, Closed)