Config lost on reboot and now when going through setup the licence entry is saying unknown error

Question

Have spent 3 weeks configuring the Jira ServiceDesk, just about to launch to users and after a reboot to increase RAM and CPU of the VM the config has been lost.

In an attempt to reset up the system, using the setup wizard, when I get to the enter licence box and paste the licence in I receive and unknown error and to contact support... which isnt available with a  starter licence.

This is due to go live on monday, any help would be appreciated!!

Darryl Clifford · Answer

This isn't related to the licence issue as the logs do not get updated when the error message is generated. The logs haven't updated for 2 hours yet I have been trying to licence the product through out that time. Unless there are log files somewhere else i should be looking....?

Darryl Clifford · Answer

Thanks for coming back to me Nic.

I have found the following line in jiraservicedesk######-stdout.log

java.sql.SQLException: Invalid value for getInt() - 'T'

Not sure this is related to the licence but may point to the data not being available in the MYSQL Database.

Nic Brough -Adaptavist- · Answer

You'll need to start with a look at the log files - they will tell you in more detail what the actual error is.