Renew license key

Alexandr Tyurnikov

Hi
Our company bought Confluence Server license.
I installed Confluence instance and used license key. But some problems had occurred and I was forced reinstall the instance. And now my license key doesn't work, because server ID was changed.
Please, help my. Our team so is waiting Confluence but we can't use it.
Thanks.

SEN-12655579

 

Mirek

Hi @Alexandr Tyurnikov - Welcome to the Community!

To be clear.. What is Server ID..

https://confluence.atlassian.com/confkb/what-is-the-confluence-server-id-151519275.html

You can try to change your server ID to the old value

https://confluence.atlassian.com/confkb/how-to-change-the-server-id-of-confluence-211649693.html

or contact Atlassian Sales team to help you with the key for new server ID

https://www.atlassian.com/company/contact/purchasing-licensing