How do we connect Jira to our Exchange 2016 to send and receive emails

Question

After changing the server to Exchange 365, the JIRA system stop sending out email about the case logged, what should I configure to get back the notification? Thank you.

Matthias Gaiser _K15t_ · Answer

Hi @MCSG IT,

in addition to @Alexey Matveev's answer, also these articles might help you - depending on your exact problems:

* Office365 SMTP configuration receives authentication errors

* Office365 server addresses and ports

Cheers,
Matthias.

Alexey Matveev · Answer

Hello,

You should configure the outgoing email (cog item -> System -> Outgoing mail). If it does not work, then you should turn on logs for outgoing emails and have a look in the logs (cog item -> system -> logging and profiling).